Courtesy Wheels Service

“Loan Wheels” are individual wheels or a set of wheels that are provided to customers while their own wheels are being refurbished or repaired by us.

The wheels that we loan to customers are valued at their potential resale value after refurbishment.

All loan wheels will be in roadworthy condition, although may be cosmetically imperfect and have signs of non-structural damage and wear.

A pre-authorisation charge will be made against the customers debit or credit card prior to loan wheels being fitted. The amount of this charge will be £300.00 for small cars/hatchbacks, £500.00 for medium sized cars/saloons and £750.00 for any vehicle deemed by us to be a luxury vehicle or where the value of the loan wheels justifies, in our opinion, the higher rate. The purpose of the pre-authorisation is security against the non – return of our loan wheels, and the amount of the charge will be forfeited in certain circumstances as set out below.

Any wheel left with us for refurbishment or repair that remain uncollected after 14 days (of the customer being notified that they are ready) will be disposed of.

‘Disposed of’ for the purposes of paragraph 6 above means that the wheels will be sold as soon as practicable, for the best return available to us at that time. In practice, this means that we will sell the wheels for whatever we can get for them.

The amount recovered from selling uncollected wheels is unlikely to cover the refurbishment work done AND the value of the loan wheels.

You, the customer, by agreeing to these terms, accept that FAW will use legal process to recover any debt arising due to a pre-authorisation charge being insufficient to cover loss to FAW in the event of non – collection of your wheels and/or non – return of loan wheels.

You the customer, by agreeing to these terms, agree that you will meet the actual costs incurred by us in legal fees Court fees, in the event that we have to take steps to recover money owed, whether such steps include the issue of Court proceedings or not (indemnity basis).

It is the customer’s responsibility to inspect loan wheels and tyres for roadworthiness, including any requirements under the Road Traffic Act.

FAW assume no responsibility for, and you the customer remain responsible for, any punctures or tyre failure that occurs once you have left our premises. For clarification, any puncture will have to be dealt with as if it occurred when using your own wheel/tyres.